Privacy policy

ARTISANHUB SRLs, under the brand AlberoM, operates this store and website, including all information, content, features, tools, products and services in order to provide you, the customer, with an appropriate shopping experience (the “Services”). AlberoM is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase or any other transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal data does not include information collected anonymously or that has been anonymized so that it cannot identify you or be linked to you.

Depending on your interaction with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact details, including name, address, billing address, shipping address, phone number, and email address.
  • Financial data, including credit card numbers, debit card numbers and financial account information, card payment data, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account data, including username, password, security questions, preferences, and settings.
  • Transaction data, including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as past transactions.
  • Communications with us, including information you include in communications with us, for example when you contact customer support.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how you interact with the Services and how and when you browse or use them.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data;
  • Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process personal data on our behalf;
  • From our partners or third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

Providing, Customizing and Improving the Services

We use your personal data to provide the Services and to perform our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send you account notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalized shopping experience, such as product recommendations based on your purchases. This may include using your personal data to personalize and improve the Services.

Marketing and Advertising

We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and showing you online advertisements for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activities within the Services.

Security and Fraud Prevention

We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action against fraudulent, illegal, unsafe or harmful activities; and protect public safety and our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We recommend that you do not share your username, password or other access details with anyone.

Communicating with You

We use your personal data to provide customer support, respond to your inquiries, deliver effective services and maintain our business relationship with you.

Legal Reasons

We use your personal data to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government authorities; to investigate or participate in potential or ongoing litigation or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Data

In certain circumstances we may disclose your personal data to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties that perform services on our behalf (for example IT management, payment processing, data analytics, customer support, hosting, order fulfillment and shipping).
  • With business and marketing partners to provide services and marketing communications to you. For example, we use Shopify to support personalized advertising services with third parties based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your data for personalized advertising based on your activity across merchants and websites.
  • When you request or authorize us to disclose certain information to third parties, such as for shipping your products or when you use social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy; to comply with legal obligations (including responding to subpoenas, search warrants or similar requests); to enforce terms and policies; or to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services.

In order to provide and improve the Services, the data you submit to the Services will be transmitted to and shared with Shopify and third parties who may reside in countries other than your own.

In addition, to help us protect, grow and improve our business, we use certain advanced Shopify features that incorporate data and information obtained through your interactions with our store, other merchants and Shopify itself.

To provide these advanced features, Shopify may use personal data collected from your interactions with our store as well as with other merchants and Shopify.

In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights related to the use of your personal data for these purposes.

For more information about how Shopify uses your personal data and your rights, you can consult the Shopify Consumer Privacy Policy.

Depending on where you reside, you may exercise certain rights regarding your personal data here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites or for the accuracy, reliability or completeness of information found on them.

Information you provide in public or semi-public areas, including information shared on third-party social platforms, may be viewed by other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by third parties.

The inclusion of such links does not imply any endorsement by us of the content of those platforms or their owners or operators, except as disclosed within the Services.

Children’s Data

The Services are not intended for use by children and we do not knowingly collect personal data from children under the age of majority in your jurisdiction.

If you are a parent or guardian of a minor who has provided us with personal data, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined under applicable law) personal data of individuals under 16 years of age.

Data Security and Retention

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee “absolute security.”

Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal data depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may apply only in certain circumstances, and we may decline your request where permitted by law.

  • Right of access/knowledge – You may have the right to request access to personal data we hold about you.
  • Right to deletion – You may have the right to request that we delete personal data we hold about you.
  • Right to correction – You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to portability – You may have the right to receive a copy of your personal data and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences – We may send you promotional emails and you may opt out at any time using the unsubscribe option included in our emails. If you opt out, we may still send non-promotional communications, such as those relating to your account or orders.

If you reside in the United Kingdom or the European Economic Area, subject to local legal restrictions, you may also have the following rights:

  • Right to object or restrict processing – You may have the right to ask us to stop or limit processing of personal data for certain purposes.
  • Withdrawal of consent – Where we rely on your consent to process personal data, you have the right to withdraw it at any time. Withdrawal will not affect the lawfulness of processing based on consent before withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the details below.

For more information about how Shopify uses your personal data and your rights, including those relating to data processed directly by Shopify, you may visit:

https://privacy.shopify.com/en

You will not be discriminated against for exercising your rights. Before processing your request we may need to verify your identity, as permitted by applicable law.

Where permitted by law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent has been authorized by you and may also ask you to verify your identity directly.

We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below.

Depending on where you reside, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

For the European Economic Area, a list of data protection supervisory authorities is available here.

International Transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

If your personal data is transferred outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by UK authorities, unless the transfer is made to a country considered to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the updated Privacy Policy on the website, update the “Last Updated” date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may contact us at:

Phone: +39 347 800 8674
Email: info@alberom.it
Address: Via Fratelli Cervi 95, Rome (RM), 00128, Italy

For the purposes of applicable data protection laws, we are the data controller of your personal data.